Position Overview

This position performs front line technical work related to the installation, configuration, and, support of end user devices (desktops, Chromebooks, laptops, and tablets), printing, networking, security, inventory, projectors, interactive whiteboards, and other school technology systems in a hybrid cloud environment. Primary responsibilities are to provide first tier support and troubleshooting, escalating issues as needed to 2^nd tier support. Weeknight and weekend work is possible but it is kept to a minimum.  This position will work primarily in the North Bryan County area (Pembroke).

Job Qualifications

• High school diploma or equivalent required
• One or more years of successful work experience troubleshooting computer, local application, networking, and peripheral hardware/software issues preferred

 Skills and Abilities

• Excellent oral and written communication skills
• Organizational skills, particularly the ability to assess and prioritize issues and decide when to escalate issues
• Fundamental technology problem solving, with the ability to exercise independent judgment, troubleshoot, and solve basic problems in a timely manner
• Basic knowledge and skills with computer software, particularly Microsoft Office Suite
• Ability to analyze existing processes and identify areas for improvement
• Work without direct supervision
• Provide self with transportation between campuses

  Essential Job Duties 

• Provide technical assistance to school personnel on hardware and software
• Install, maintain, and troubleshoot computer hardware, software, and peripherals
• Perform fundamental network installation, maintenance, and troubleshooting from workstation to core, to include cabling as needed
• Install, maintain, and troubleshoot miscellaneous network based equipment
• Maintain physical inventory of technology equipment
• Participate in training programs to increase skills and proficiency in work related areas
• Utilize the ticketing system to monitor and schedule work
• Manage the removal and relocation of obsolete technology from assigned facilities in accordance with departmental and district policies and procedures.
• Travel to any school campus within the county as necessary
• Ensure adherence to appropriate safety procedures
• Enforce system’s security policies and procedures
• Attend mandatory departmental and system meetings, represent the Technology Department in school, regional, and some district meetings as required
• Other duties and responsibilities as requested by the Director of Technology

 Physical Requirements

While performing the duties of this job, the employee is frequently required to sit for extended periods of time. Employee is also required to talk, hear, stand, and walk. The employee may be required to use hands to finger, handle, feel, and/or reach. Employee is frequently required to stoop, kneel, crouch and climb ladders. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.